Courses/Communication/Intercultural Communication
Intercultural Communication
Half-day beginner training on communicating across cultures.
Overview
A half-day, beginner-level course on communicating across cultures. The session covers what culture is, the obstacles that hinder communication — culture clash, culture shock, stereotypes — verbal and non-verbal differences, ten cultural value dimensions, and practical improvement strategies. Trainer notes script every slide with timings, activity instructions, and online adaptations for classroom or videoconference delivery. Everything is editable, and you can add your own logo.
Format. Half day. Designed for classroom delivery and adaptable to live online sessions.
Who it is for. Beginner-level course for employees, managers, and customer-facing staff who work with colleagues, clients, or teams from different cultural backgrounds.
What delegates take away
- Define intercultural communication and identify the benefits of intercultural communication skills.
- Identify what can hinder intercultural communication, including culture clash, culture shock, and stereotypes.
- Recognize cultural values and different ways of communicating across cultures.
- Plan and implement strategies to improve intercultural communication skills.
Course outline
Introductions, learning objectives, and a Find Someone Who activity that draws out participants' own experience of other cultures.
Participants compare five definitions of culture, examine its characteristics and the cultural iceberg, and identify the benefits of intercultural competence.
Covers culture clash, culture shock, and how stereotypes and prejudices distort communication between cultures.
An intercultural quiz leads into verbal and non-verbal behaviors, ten cultural value dimensions, and cultural clusters.
Participants identify personal actions and attitudes, review what an organization can do, and plan a concrete step using the checklist.
What is in the kit
Slide deck
29 editable PowerPoint slides with delivery notes under each slide
Trainer notes
Slide-by-slide facilitator script with timings, activity instructions, suggested wording, and online-delivery adaptations
MIZAN Edition field guide
Updated research with sources, two GCC-context case studies, three new activities, an AI-era section and a 30-day transfer plan
Participant workbook
Editable Word workbook mirroring the session content, with note space and all six handouts reproduced as appendices
Handouts
Six activity handouts: Find Someone Who, 5 Definitions of Culture, Quiz, Quiz Answers, Cultural Clusters and Dimensions, and an Intercultural Communication Checklist
Certificates
Attendance certificate in digital-signature and printable formats, plus a CPD completion certificate template with a worked example
Feedback form
Post-course evaluation form for delegates
Sign-in sheet
Attendance register for classroom delivery
Online delivery guide
Advice on tools and methods for running the session over Zoom, MS Teams, or similar platforms
Pre-course preparation guide
Walks through the pack contents and what to prepare before delivery
Dual formats
Every document supplied in editable MS Word or PowerPoint format and as a PDF
Editions
The license in one sentence
Buy once, deliver the course as often as you like to as many delegates as you like, edit anything, add your own branding — you only may not resell or redistribute the materials themselves. Every download is stamped with your name, tier and order number. Full license terms
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