Courses/Communication/Assertiveness Skills and Techniques
Assertiveness Skills and Techniques
Complete one-day course materials for teaching assertiveness skills at work
Overview
A full one-day course on assertiveness: what it is, the four behavior styles, and practical strategies across thoughts, communication and conduct — making requests, handling criticism, saying no, giving feedback and disagreeing. The pack gives a trainer everything needed to run the session as written or adapt it: scripted session notes, a 57-slide deck, participant workbook, five handouts and online delivery guidance.
Format. One day (about 7 hours including breaks); can be run as two half days or as a series of two-hour online lessons. Designed for classroom delivery and adaptable to live online sessions.
Who it is for. Open level: anyone who wants to develop their assertiveness skills, from people new to the subject to those refreshing existing skills.
What delegates take away
- Identify what assertiveness is and how it can benefit them
- Recognize four types of behavior in relation to assertiveness and their components
- Apply assertiveness strategies and techniques
- Draw up a plan to develop their assertiveness skills
Course outline
Defines assertiveness and covers rights and responsibilities, when to use it, its benefits, and the barriers that stop people behaving assertively.
Participants complete a self-assessment questionnaire and examine four behavior styles — passive, aggressive, passive-aggressive and assertive — through their components: thoughts, emotions, communication and conduct.
Recognising and challenging the thinking patterns that lead to passive or aggressive behavior.
The 3 Cs of assertive communication, a four-step method for making assertive statements, types of verbal assertion, non-verbal communication, words to avoid, and scenario role play.
Applying assertiveness to everyday situations: making requests, receiving and handling criticism, saying no, giving feedback and disagreeing with someone.
Each participant starts a personal assertiveness action plan and reviews further ways to keep developing the skill after the course.
What is in the kit
Slide deck
57 editable PowerPoint slides with speaker notes, keyed slide by slide to the trainer notes
Trainer notes
72-page scripted session guide with full session design, activity timings, suggested trainer wording and an online-delivery variant for every activity
MIZAN Edition field guide
Updated research with sources, two GCC-context case studies, three new activities, an AI-era section and a 30-day transfer plan
Participant workbook
Editable Word workbook with prompts and space for notes during activities
Handouts
Five handouts: a rights case study, a behaviors self-assessment questionnaire, role-play scenarios, a thought-challenging worksheet and an action plan
Certificates
Four templates: attendance certificates in digital-signature and printable formats, plus a CPD completion certificate template and a completed example
Feedback form
End-of-course participant feedback form
Sign-in sheet
Attendance sign-in sheet for course records
Online teaching guide
Guide to running the course live online, covering the tools required and how to run each activity remotely
Pre-course preparation guide
Walks the trainer through the pack contents, the trainer-notes colour coding and how to prepare printed materials
Dual formats
Every document ships in both editable form (Word and PowerPoint) and PDF
Editions
The license in one sentence
Buy once, deliver the course as often as you like to as many delegates as you like, edit anything, add your own branding — you only may not resell or redistribute the materials themselves. Every download is stamped with your name, tier and order number. Full license terms
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