Courses/Thinking & Performance/AI Fluency for the Non-Technical Workplace
AI Fluency for the Non-Technical Workplace
A half-day course on using AI with judgement in any role
Overview
A half-day, trainer-led course for professionals without a technical background on working well with AI: what generative AI actually does, which tasks it strengthens and which it quietly degrades, how to brief and iterate like a professional, and how to match checking to the stakes. The pack contains scripted trainer notes, editable slides, a participant workbook, six handouts and two case studies, all editable for classroom or online delivery.
Format. Half day. Designed for classroom delivery and adaptable to live online sessions.
Who it is for. Trainers, facilitators and corporate L&D teams delivering AI-readiness sessions. The course itself is pitched at non-technical professionals in any function — HR, finance, operations, marketing, administration, customer service — who use or are about to use generative AI tools at work. Open level; no technical background, accounts or software required. Also suits managers deciding how their teams should use AI.
What delegates take away
- Explain in plain language what generative AI does and why it produces confident errors.
- Map their own recurring tasks against AI's strengths and weaknesses instead of assuming.
- Brief an AI tool with the context, role, task, constraints and format it needs, then iterate.
- Match verification effort to the stakes of the work using the verification ladder.
- Protect confidential information and their own professional skills while using AI daily.
- Commit to a personal working agreement and a thirty-day practice plan.
Course outline
Builds one accurate, plain-language mental model of generative AI — prediction, patterns, fluency — and uses it to explain the confident errors everyone has seen, without jargon or vendor detail.
What published research shows about where AI helps and where it degrades professional work, ending with each participant mapping their own task list against the frontier.
The behavioural core: work with AI like a capable new colleague using the five-part brief and the working loop — direct, draft, judge, refine — with live practice rewriting a weak instruction.
Automation bias and why confident output misleads, the verification ladder for matching checking to stakes, and the confidentiality lines that never move, applied in a red-flags exercise.
Group work on a composite case — international or GCC setting, both supplied — applying the frontier, the brief and the ladder to three realistic episodes and one leadership decision.
Each participant writes a personal working agreement — one task to delegate first drafts on, one to keep human, one verification habit — plus a thirty-day practice plan, and the session closes against its objectives.
What is in the kit
Slide deck
33 branded, fully editable PowerPoint slides with facilitator notes on every slide
Trainer notes
Complete facilitator guide: agenda, slide-by-slide delivery notes and guidance
Case studies — two editions
The same case material in international and Gulf settings; pick by audience
Participant workbook
8 in-session exercises with writing space
Handouts
6 complete standalone handouts: worksheets, checklists and scenario sets
Certificates
Attendance and completion certificate templates with the MIZAN seal
Course administration
Feedback form and sign-in sheet
Editions
The license in one sentence
Buy once, deliver the course as often as you like to as many delegates as you like, edit anything, add your own branding — you only may not resell or redistribute the materials themselves. Every download is stamped with your name, tier and order number. Full license terms
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